How do you file your PQRS (requests, complaints and claims)?

Submit your petition, complaint, claim or suggestion (PQRS) through our email or in person at our offices located at Carrera 11 No. 84A-09, Oficina 903, Torre Amadeus, Costado Sur, Bogotá, Colombia, and include the following information as a Financial Consumer:

• Full first and last names
• Identification document
• Home and/or mailing address
• Phone, fax, city and email
• Provide a clear and precise description of the facts and/or causes of the PQRS.
• Provide a clear and precise description of what you are requesting in the PQRS.
• Receive a response to your PQRS (10 to 15 business days)

• Website: https://www.bmicompanies.com/colombia/, under the customer service/contact us option.
• Physical mail: Carrera 11 No. 84A-09, Oficina 903, Torre Amadeus, Costado Sur, Bogotá, Colombia, at reception. In the city of Bogotá.
• Customer service phone lines: In Bogotá at (601) 5187700, nationwide (601) 5187700
• Financial Consumer Ombudsman: see the procedure by following the link.