Customer contact directory
Find the email and service line you need for each of your policy transactions.
General - life and health
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Life and health policies.
Email: premiersupportco@bmicos.com
Phone: +(601)5187700 | Option 5.
Monday to Friday from 8:00 am to 5:00 pm
-
Life and health policies.
Email: premiersupportco@bmicos.com
Phone: +(601)5187700 | Option 5.
Monday to Friday from 8:00 am to 5:00 pm
Life policies
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Life policies.
- Policy Reinstatement
- Sum Insured Changes
- Premium Modification
- Beneficiary changes
- Data Updates (banking details, dates, names, etc.)
- Policy Delivery
- Payment Frequency Changes
- Payment Method Changes
- Payment Application Corrections
- Loans and partial surrender value withdrawals
- Option change
- Projections (coverage / premium changes)
- Change of policyholder
- Full surrenders
- Policy cancellation
- Certificate Issuance
- Sending copies of medical exam results
- Resending electronic invoices
- Sending proof of premium payments and proof of loan repayments
Email: premiersupportco@bmicos.com
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- siniestrosvidacol@bmicos.com
- Bogotá line +(601) 5143099
- Line from anywhere in Colombia 018000-978625
- WhatsApp +1 (829) 760-3152
- Dial #231 from any mobile phone
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Health policies
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Health policies
- Policy Reinstatement
- Dependent Changes
- Data Updates (banking details, dates, names, etc.)
- Policy Delivery
- Payment Frequency Changes
- Payment Method Changes
- Payment Application Corrections
- Change of policyholder
- Policy cancellation
- Certificate Issuance
- Copies of medical test results
- Electronic invoice resending
Email: premiersupportco@bmicos.com
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Health authorizations for service provision
- autorizacionessalud@bmicos.com
- Line in Bogotá +(601) 5143099
- Line from anywhere in Colombia 018000-978625
- WhatsApp +1(829)760-3152
- Dialing #231 from any cell phone
