Choose the right coverage
Choose the plan and deductible you need, with the advice of an authorized agent.
Consumer Service
The Insurance Consumer Service Office is a body that belongs to the Insurer but is independent of its operational areas.
Its role is to address and resolve the complaints and claims submitted to it by insurance consumers, and its decisions will be issued with complete impartiality and objectivity.
Below is the annual summary of cases handled by the Office for the completed periods, along with some recommendations on the efficient use of the policy.
Efficient use of the policy
Use your policy responsibly
Make the most of your coverage and submit only justified claims to preserve your benefits.
Validate your claim before submitting it
Confirm that the expense is covered, keeping in mind the purpose for which you purchased your insurance.
Prioritize your health and well-being
Take care of your health and avoid exposing yourself to unnecessary risks.
Tailor your policy to your budget
If your premium increases, review with your agent the coverage and deductible options that can reduce the cost.
Get advice from BMI
At BMI we have the plan you need. Contact us and we will be happy to advise you.
Annual summary of cases handled by the Office
View and download the annual reports of the Insurance Consumer Service Office (Instancia de Atención al Consumidor de Seguros).
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Annual summary of the cases handled by the Office during 2019 (PDF).
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Annual summary of the cases handled by the Instancia during 2018 (PDF).
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Annual summary of the cases handled by the Instancia during 2017 (PDF).
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Annual summary of the cases handled by the Instancia during 2016 (PDF).
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Annual summary of the cases handled by the Instancia during 2015 (PDF).
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Annual summary of the cases handled by the Instancia during 2014 (PDF).
Contact form
Insurance Auxiliary Service provided by Lic. Ever Olivares Álvarez
Its purpose is to handle and resolve complaints and claims submitted by BMI clients. If you wish to file a complaint or claim with the Instancia de Atención al Consumidor (Consumer Service Office), you can complete the following form. Likewise, if you wish to be assisted in person, you can contact Lic. Ever Olivares at +(506) 2220-0150 or by email at eolivares@bmicos.com