Customer contact directory
General - life and health
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Life and health policies
0800-200-2020 option 3, Monday through Friday from 8:00 am to 5:00 pm
Life policies
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Life policies
- Increases
- Reductions
- Coverage reinstatement
- Loan requests
- Partial/full surrender requests
- Collateral assignment
- Rider cancellation
- Plan conversion requests
- Quotes for in-force policies
- Smoker/non-smoker class changes
- Changes to premium payment method
- Change of death benefit option
- Change of policyholder or beneficiary, corrections to name and/or age, address, email, request for duplicate life policies
0800-200-2020 option 3, Monday through Friday from 8:00 am to 5:00 pm
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Life policies
Health policies
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Health policies
- Change of plan/deductible/payment method
- Additions/removals of dependents
- Additions/removals of extra premium
- Additions/removals of coverage
- Change of beneficiaries
- Policy cancellation
- Policy reinstatement
- Changes to general information
- Duplicate policies
- Review of exclusions/modifications
- Change of policyholder
- Change of residence
0800-200-2020 option 3, Monday through Friday from 8:00 am to 5:00 pm
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Submit claims
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BMI Access
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- 24×7 Emergencies
- Notifications
- Authorizations
- Letters of guarantee
- Coordination of benefits
- Second Medical Opinion
- Telemedicine Service
- Use of travel assistance benefits or emergency medical transportation
- Master Tel. +1(305)665-4817
- Master Tel. +1(305)665-4458
- WhatsApp +1(829)760-3152
- Colombia +(57)601-5143099
- Costa Rica 0800-200-20-20
- El Salvador +(503)2113-1857
- Ecuador +(593)2-294-1525
- United States 1-800-882-7796
- United States +1(305)665-4817
- United States +1(305)665-4458
- Mexico +(52)55-4161-3201
- Peru +(51)1-708-5331
- Other countries: contact us via WhatsApp, email, or the master phone numbers