Frequently asked questions about electronic payments

Placetopay is the electronic payment platform used by BMI IGUALAS MÉDICAS S.A. to process online the transactions generated in the online store with the payment methods enabled for that purpose.

In the BMI IGUALAS MÉDICAS S.A. online store, you can make your payment using the methods enabled for that purpose. Depending on the payment options chosen by the merchant, you can pay with Diners, Discover, Visa and MasterCard; from all banks for regular payments and, for deferred payments, only with cards issued by Banco Pichincha, Diners, Loja, BGR and Manabí.

To protect your data, BMI IGUALAS MÉDICAS S.A. entrusts Placetopay with the capture of sensitive information. Our payment platform meets the highest standards required by the PCI DSS international standard for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way, you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization and the certifying authority, and the address bar turns green. These features are immediately visible and provide assurance and confidence to complete the transaction on Placetopay.

Placetopay is also constantly monitored by McAfee Secure and electronic messages are signed with Certicámara.

Placetopay is a brand of the Colombian company EGM Ingeniería Sin Fronteras S.A.S.

Yes, at BMI IGUALAS MÉDICAS S.A. you can make your purchases online 7 days a week, 24 hours a day, just one click away.

If you have not yet completed your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is completed, the payment method cannot be changed.

No, electronic payments made through Placetopay do not generate additional costs for the buyer.

First, check whether a payment confirmation email arrived in your email account (the one registered when making the payment). If you have not received it, contact BMI IGUALAS MÉDICAS S.A. to confirm the status of the transaction.

If your transaction was declined, verify that the account information is valid, that it is enabled for card-not-present purchases and that you have available credit or balance. If it is still declined after this, contact BMI IGUALAS MÉDICAS S.A. As a last resort, you can send your request to servicioposventa@placetopay.ec.

For each transaction approved through Placetopay, you will receive a payment receipt with the purchase reference at the email address you provided when paying. If you do not receive it, you can contact the BMI IGUALAS MÉDICAS S.A. line or email cobranzasec@bmicos.com to request that the receipt be resent to the same email address registered at the time of payment. As a last resort, you can send your request to servicioposventa@placetopay.ec.