Customer contact directory
Prepaid medicine customer service
-
Support for general inquiries about your prepaid medicine plan.
Email: premiersupportec@bmicos.com
National phone: 02 400 0081 (option 2, sub-option 1)
Phone: 1800 264 264 (option 2, sub-option 1)
-
Authorization processing for your medical care.
Email: ecualarmcenterec@bmicos.com
National phone: 02 400 0081 (option 1, sub-option 1)
Phone: 1800 264 264 (option 1, sub-option 1) -
-
Inquiries and billing matters for your plan.
Email: premiersupportec@bmicos.com
National phone: 02 400 0081 (option 2, sub-option 1)
Phone: 1800 264 264 (option 2, sub-option 1) -
Send your claim to your city's email address.
Guayaquil: reclamosgye@bmicos.com
Quito: reclamosuio@bmicos.com -
Requests for new individual policy issuance.
Quito: emisionesindividualesuio@bmicos.com
Guayaquil: emisionesindividualesgye@bmicos.com -
Request to cancel your contract.
Email: premiersupportec@bmicos.com
National phone: 02 400 0081 (option 2, sub-option 1)
Phone: 1800 264 264 (option 2, sub-option 1) -
Update your client information.
Email: premiersupportec@bmicos.com
National phone: 02 400 0081 (option 2, sub-option 1)
Phone: 1800 264 264 (option 2, sub-option 1) -
Resending of your contract documents.
Email: premiersupportec@bmicos.com
National phone: 02 400 0081 (option 2, sub-option 1)
Phone: 1800 264 264 (option 2, sub-option 1) -
Sending of Veris coupons.
Email: premiersupportec@bmicos.com
National phone: 02 400 0081 (option 2, sub-option 1)
Phone: 1800 264 264 (option 2, sub-option 1)
International health policies
-
Support for your international health policies.
Email: premiersupportintec@bmicos.com
Phone national: 02 400 0081 (option 2, sub-option 2)
Phone: 1800 264 264 (option 2, sub-option 2) -
Send your claim to your city's email address.
Guayaquil: reclamosgye@bmicos.com
Quito: reclamosuio@bmicos.com -
24/7 emergency service: notifications, authorizations, letters of guarantee, coordination of benefits, second medical opinion and telemedicine.
Email: notify@bmicos.com
Master Phone: +1(305)665-4817
WhatsApp: +1(829)760-3152
National phone: 02 400 0081
Phone: 1800 264 264 -
Coverage requests for your medical procedures.
Email: premiersupportintec@bmicos.com
National phone: 02 400 0081 (option 2, sub-option 2)
Phone: 1800 264 264 (option 2, sub-option 2) -
Requests for new individual policy issuance.
Quito: emisionesindividualesuio@bmicos.com
Guayaquil: emisionesindividualesgye@bmicos.com
Life policies
-
Support for your life insurance.
Email: premiersupportec@bmicos.com -
Submit your life insurance claim.
Email: premiersupportec@bmicos.com
