Customer contact directory
General health
Health policies
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Customer service requests for health policies:
• Adding a dependent
• Removing a dependent
• Plan/deductible/rider changes
• Change of residence
• Change of policyholder
• Review of exclusions/modifications
• ReinstatementsEmail: crdiaz@bmicos.com
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Submission of health policy claims.
Email: reclamossaludrd@bmicos.com
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Support for health policies:
• 24/7 emergencies
• Notifications
• AuthorizationsEmail: preautorizacionesrd@bmicos.com
Phone: +1 (809) 562-6660 | Option 1
WhatsApp: +1 (809) 707-6650 -
• 24×7 Emergencies
• Notifications
• Authorizations
• Letters of guarantee
• Coordination of benefits
• Second Medical Opinion
• Telemedicine Service
• Use of travel assistance or emergency medical transportation benefitsEmail: notify@bmicos.com
Main phone numbers: +1 (305) 665-4817 / +1 (305) 665-4458
WhatsApp: +1 (829) 760-3152Lines by country:
• Colombia: +57 (601) 5143099
• Costa Rica: 0800-200-20-20
• El Salvador: +503 2113-1857
• Ecuador: +593 2-294-1525
• United States: 1-800-882-7796
• United States: +1 (305) 665-4817
• United States: +1 (305) 665-4458
• Other countries: contact us via WhatsApp, email or the main phone numbers.
Travel assistance plans | BMI Travel Assist
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• Customer service
• General inquiries
• Extension requestsEmail: info@bmitravelassist.com
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Claims and reimbursement processing for travel assistance plans.
Email: reclamos@bmitravelassist.com
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Check the verification of your travel assistance plan.
Web: www.bmitravelassist.com/plans/verifyplan
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Email: asistencias@bmitravelassist.com
WhatsApp: +1 (829) 760-3152Lines by country:
• Argentina: +54 11-5077-1922
• Australia: +61 2-8880-6474
• Brazil: +55 19-3253-2055
• Costa Rica: +506 4106-3300
• Spain: +34 910-48-28-54
• United States: +1 (855) 241-8877
• United States: +1 (786) 434-3760
• Mexico: +52 22-9300-9034
• Other countries: +1 (786) 628-8580 (collect call)